Reviews
Touchstone has always went above and beyond with all of our service calls. We have used Touchstone for units on 3 different houses, including complete removal and installs of duct work and units, and they have been fantastic. Ronald, Toby, and everyone else who has ever assisted us have always been professional, courteous, and caring. I can not say enough good things about this company.
The owner Mark is in a league of his own. He genuinely cares for his customers and helps in any way he can, even to the point of lifting new washers over top of banister railings and putting on lawn mower belts to someone he just met. His respect for his customers, employees, and everyone he meets will keep me a loyal lifelong customer. Touchstone is who I always refer for any heating or ac needs. You will not be disappointed!
Read to learn about an awesome company.
Our a/c started blowing warm, and the outside unit wouldn't turn on. We have AHS s as a home insurance company. We don't get to pick the contractors they send for repairs. Guy came out and in less than two minutes says we needed a new compressor quit checking the capacitors even. I'm certainly not an a/c expert, but how can you say a compressor in less than two minutes without even checking anything. He just wanted to charge me $750 for Freon which the warranty company doesn't cover.
I was not happy so I sucked it up and called Touchstone at my own expense for second opinion. First person I talked to was Hannah. She was amazing!
Jonathan came out. I can't say enough good about him. Patient, understanding, helpful, thorough, honest, and the list goes on. He immediately started trying to actually diagnose. Turned out not one but two capacitors were bad. He said he was pretty certain that once he replaced a few things that it would been fixed. He worked hard and installed everything, but after a little while seemed to have a look of disappointment on his face.
He came to me and let me know that it really was the compressor. He legitimately was upset to have to give me that news. I asked about replacing it, and our unit is so old he says it would be about half as much as just getting a new unit. He did show me the price, and it would have been nearly $5,000 to fix on a 17yr old unit. Not worth it.
Had him quote me on a new system. Gave me three different options varying in prices of course. I let him know that with that much money that I'd have to check around and get other estimates. He says he understood and he explained straight up that they would not be the least expensive but he explained why and what I would get with them.
I was so impressed with how Hannah and he treated me, I decided to go with them rather than even getting other estimates. I went down to their office, spoke with the owner, who was also amazing, and arranged installation.
They were here THE NEXT DAY and had it done before 1pm. Wow!
One other thing that needs to be said. My wife and I could not be home because we were at work. I simply left the garage unlocked, and they did everything without us having to be here.
It's not often you spend this kind of money and feel good about the whole process. I can't recommend them enough!!
Using Touchstone for the first time. Very pleasant when contacted and was able to assist the same day. Jonathan arrived and was very professional, resolving the problem very quickly. Would definitely recommend Touchstone Heating and Air.
Quick response
Our technician was Jonathan, very professional, took care of our problem in no time. We felt the maintenance fee was in line. We do recommend them to anyone who needs ac installation or repair.
Touchstone offers prompt, professional, knowledgeable service everytime. They are reliable and trustworthy.
I was very pleased with the service guy Riley..he was very professional, knowledgeable, and detailed...I feel he was very thorough as well... extremely satisfied with his work.
We love Touchstone Heating and Air! They are professional, friendly and always provide top notch service. We are very thankful they keep our unit running smoothly to keep our family happy and comfortable!
Our experience with ********************** H&A has been great. We are enjoying our new whole house air conditioning system. The young men who have worked in our home have been considerate, neat, kind and efficient workers. We really appreciate their assistance in making our home a comfortable place to live out our golden years, Their work was quick considering what the job required of our old house, Their habits were to leave the place better than they found it. Thank you Mr ********************** for your care and great team of employees in the office and in the field!!*****************