June 1, 2021
An air conditioner doesn’t use water to cool the air. So why is there water dripping in your AC?
My husband and I were in need of a new AC system. We had worked with Mark, owner of Touchstone Heating & Air in the past, so we decided to give them a call. Our old AC unit was from 2005 so we were due for a new one. It was a York system and we thought it was a really great unit, so we decided to look into York again. Our timing was perfect because as it turns out, Touchstone Heating & Air is currently running a promotion that will get you a cruise vacation voucher if you purchase a qualifying York system. It was such a great added bonus to receive after already receiving such amazing service from an amazing company. The last time we cruised we went to the Virgin Islands. We still need to decide where and when we want to take this vacation, but we have 16 months which is plenty of time. We’re very excited to take this trip. Thank you Touchstone Heating & Air for the great work and for the vacation!
- Denise Bose
I wanted you to know how happy I am – to have you and your company service any and all of my calls. I have never been displeased with you and the guys that came to my home to service my calls for help. Everyone has been very respectful when they are here. Thank you for being there when I need help.
- Mrs. J. Still in Lake City
We have never had a problem of any kind that you and your staff did not handle promptly and efficiently. We have recommended you to several different people and will continue to do so. We especially appreciate the twice yearly check-ups o our system. We always feel confident that all will work well when we need it. Thank you for being such a great bunch of people to do business with. Keep up the good work and God bless each of you.
- Mr. & Mrs. King in Alachua
We had you out to our place here a while back. We were satisfied with your work. We are seasonal here and really didn’t know who to call. Someone referred you to us. When we need anything done we will be sure and call.
- Mr. & Mrs. Shell in Jacksonville
It’s nice to know that there is a business that cares about their customers. J.J. was very pleasant and knowledgeable. Thanks so much for your prompt and excellent work – not to mention the great price that beat out your competition!! Keep up the great work. We’ll tell our friends about you.
- Mr. & Mrs. Fitz in Starke
We were very pleased with the installation and the follow-up to address our concerns. We will recommend Touchstone to any one in need of such service.
- Mr. J. Wilkes in Macclenny
Your serviceman that repaired our unit did a great job. Seemed very informative and made you like him. I used to have holdings in an A/C company – he did you good.
- Mr. B. Morrow in Lake City
Your service was excellent as was the gentleman that performed it. The charge was reasonable. All-in-all quite pleased.
- Mr. J. Herley in Newberry
I do recommend you whenever any one asks about their A/C. I am completely satisfied with your service and especially with my service man Jonathan. He is always so polite and should be commended. I also appreciate being contacted when you need to service the A/C.
- D. Wright in Lake City
You and your entire staff are courteous and professional. You do what you say you will do when you do it. You have honesty and integrity and it was a pleasure doing business with you.
- K. Skidmore in Starke
Jonathan, the tech who came to our office was professional and helpful. He fixed the problem in a quick manner and I was happy with the bill. Our company continues to see someone from Touchstone Heating and Air every six months for a maintenance check. Our unit is old, about 12 years, and we want it to last as long as it can. I appreciate all your company does!
- Ginger N. in Lake City
When my air conditioner broke a friend of mine referred me to Touchstone Heating and Air. I called three companies and had two of them come out to my house. From the moment I spoke to someone at Touchstone Heating and Air I was impressed. They were willing to come after hours to work with my schedule and they were courteous on the phone and in person. When Mark, the owner of the company, came to my house he was very professional. Their pricing was very competitive, but what won me over was the customer service. I had them replace my unit and since then I’ve had no problems. I would highly recommend this company!
- Amy A. in Lake City
I had a wonderful experience with Mark. He was very friendly and got the job done in a timely manner. I was very impressed. I will make sure to recommend yall to my friends.
- Dawna H. in Lake City
Mark was friendly and very efficient. He arrived very quickly after I called and was able to fix my air conditioner within a few minutes. I would definitely recommend Touchstone for any heating and air conditioning needs.
- Nikki L.
It has been a pleasurable experience to do business with you, your staff and your Company for the past eight years. We find you all to be very system, product and repair knowledgeable. Everyone at your Company is very efficient, very polite and accommodating. Also, your pricing is very reasonable and fair. After your repair technician left our home my husband said to me "ya know I really like doing business with Touchstone, etc." and I agree with him. I decided to tell you how we feel and thank you very much for being so dedicated, knowledgeable, efficient, polite, accommodating and personal. You are appreciated!
- Marguerite and Bert
Very pleased with the service we received from your employee, Mark. We appreciated his willingness to explain everything. Plus, he was very businesslike, kind and friendly.
Mark came out on a moment's notice to come and fix my air at 7:30 pm! I knew we couldn't go until the next day with it being over 80 degrees in my house! I appreciate the owner of the business coming to my rescue!! Also we've had the pleasure of all 3 'J' techs! Jonathan, James & Jeffrey. We always recommend Touchstone and so far I know of one that has used them! Thanks again!
May 17, 2021
It’s likely that you don’t have an R-22 unit, but if you do, you’ll want to have it replaced as soon as possible.
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