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Touchstone Heating & Air Inc. Blog

What to Look for in an AC Technician

If you need to schedule air conditioning service, you want to make sure that you partner with an expert technician. The right person should have the required certifications, adequate experience, and also have a good reputation for quality service. 

When you need air conditioning repair in Live Oak, FL, you don’t want to trust your HVAC system to just anyone. The good news is, you’re in the right place and our team is here to help. You can keep reading to learn more about what makes an AC technician highly qualified to work on your residential air conditioner.


First, and perhaps most importantly, you want to make sure that an air conditioning technician has the proper qualifications. AC technicians have to complete education and then pass exams to prove that they have the knowledge for HVAC work. 

In addition to initial education, HVAC contractors also have to renew their licenses regularly by proving that they have completed additional education to ensure they are up-to-date on the latest HVAC technology and legal requirements.


It’s also important to make sure that an air conditioning technician has the correct insurance coverage. Allowing someone to work on your home without insurance and workers comp coverage for their contractors leaves you at risk. 

Don’t be embarrassed to ask a contractor for proof of their insurance coverage. The policies should be up-to-date in coverage and should be active at the time that they are working around your home.

Local Reputation

It’s also a good idea to do a quick search online and check out any AC technician’s local reputation. Don’t just look at reviews that are on their website. Use search engines like Google and HVAC review websites to see what other customers are saying about the technician you plan to partner with. They should have an overall positive rating. 

No one is perfect, and no one can completely satisfy every single customer. There may be a negative review here or there. But you should be able to determine if there are any patterns, good or bad, related to your service or quality based on all of the reviews.

Service Guarantee

You can also ask your technician if they offer any kind of service guarantee. Parts often come with a warranty of their own. It could be anywhere from 30 days to a year or longer, depending on what the component is. AC installations usually come with a 10-year manufacturer’s warranty. Aside from that, a technician should also offer a service guarantee. 

If they visit your home to fix an issue and you’re still experiencing the same issue after they leave, that’s a problem. Quality technicians will offer a service guarantee that ensures that if anything is still wrong after they leave your home, they will come back and make it right. It’s a red flag if technicians do not offer some sort of guarantee on their service.

Call Touchstone Heating and Air 24/7 for exceptional customer service! Serving the communities of North Central Florida since 1998.

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